Wednesday, May 26, 2010

Is it a stereotype if it's true?

At this point I think the more accurate stereotype is of a hyper-sensitive Irish person complaining about caricatures of drunken Irish people:

Monday, May 10, 2010

A tale of two huge tethering phone bills

Two differing stories:

- Verizon refuses to budge on an $18,000 phone bill related to data tethering:

- O2 Ireland, by contrast, are very reasonable and understanding when faced with the same situation:

It's worth quoting the O2 Ireland response, since it contrasts so much with Verizon's hardline attitude:
“When we see abnormal data use, we look into it and we find reasons that explain it, such as a customer buying a prepay smartphone with data capability, putting their old SIM into it without adding a data add-on to their account. These cases are exceptional and we deal with them as proactively as possible,” she says. Usage patterns are a good indicator of whether or not a customer is aware of what costs they are incurring on data. “If we see unusual activity we contact the customer directly . . . reach an agreement that is manageable.”

Thursday, May 6, 2010