Bank of America send me a notice saying that they were raising my credit card interest rate from 12% to over 28%. This, despite the fact that the balance was nowhere near the credit limit. So, I called them to decline the increase and pay off the credit card instead. While on hold for about 20 minutes, I heard about how much of a "valued customer" I am, and then bizarrely, when I told the customer service guy that I was paying off the card and would not use it anymore, he thanked me for "my business since 2004".
Go figure. I've moved to using my Citibank card which is at 9.9%. I guess they value my business.
The Economics of Empathy
2 weeks ago